1. Which countries/areas do you ship to？
And how much will I be charged for shipping?
For the deliverable address and the shipping cost, please refer to the form below:
| Deliverable Country/Region | Shipping Policy | |
|---|---|---|
| America | United States, Canada | Free shipping on ALL orders. Note: So far, we cannot deliver to American Samoa, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Federated States of Micronesia, and U.S. Virgin Islands, and APO, FPO, or DPO addresses. |
| Mexico | Free shipping on orders over USD $49.00. For orders under USD $49.00, the freight will be USD $15.00. | |
| Asia & Pacific | HongKong | Free shipping on ALL orders. |
| Australia | Free shipping on orders over AUD $75.00. For orders under AUD $75.00, the freight will be AUD $25.00. | |
| New Zealand | Free shipping on orders over NZD $75.00. For orders under NZD $75.00, the freight will be NZD $25.00. | |
| Singapore | Free shipping on orders over SGD $65.00. For orders under SGD $65.00, the freight will be SGD $20.00. | |
| Korea | Free shipping on orders over USD $49.00. For orders under USD $49.00, the freight will be USD $15.00. | |
| Europe | Austria, Bulgaria, Belgium, Czech Republic, Croatia, Cyprus, Denmark, Estonia, France, Finland, Greece, Germany, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain | Free shipping on ALL orders. |
| United Kingdom | Free shipping on orders over GBP £49.00. For orders under GBP £49.00, the freight will be GBP £15.00. | |
| Middle East | United Arab Emirates | Free shipping on orders over USD $49.00. For orders under USD $49.00, the freight will be USD $15.00. |
2. How long can I receive my parcel?
| Deliverable Country/Region | Transit Time | |
|---|---|---|
| America | United States | Around 2-5 business days |
| Canada, Mexico | Around 1-2 weeks | |
| Asia & Pacific | Hong Kong | Around 2-5 business days |
| Australia, New Zealand, New Zealand, Singapore, Korea | Around 4-7 business days | |
| Europe | Austria, Bulgaria, Belgium, Czech Republic, Croatia, Cyprus, Denmark, Estonia, France, Finland, Greece, Germany, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain | Around 3-10 business days Note: The time may vary based on your shipping address. |
| United Kingdom | Around 4-7 business days | |
| Middle East | United Arab Emirates | Around 4-9 business days |
3. What are your shipping carriers?
We use express delivery services to ensure quick, safe delivery. Our carrier partners are included but not limited to Amazon Logistics, DHL, FedEx, UPS, USPS, and forwarder channel.
Based on the detailed situation, we will choose the carrier that works best for you.
4. How can I track my order?
You can track your parcel via the methods below:
- Check the link from shipment notification email sent by DAIPU.
- Use the tracking number to check from the express website:
UPS：Global Shipping & Logistics Services | UPS – United States
DHL: Global Logistics – International Shipping | DHL Home | Global
USPS: Welcome | USPS
FedEx: FedEx | Tracking, Shipping, and Locations
SF Express: http://www.sf-express.com/cn/sc/
US Amazon Logistics: https://track.amazon.com/
EU Amazon Logistics: https://www.swiship.de/track/
5. If I purchase a few items, will they be delivered at the same time?
If you purchase the items on the same day, we will try to deliver them at the same time.
Based on the stock level, your order may be delivered via separate parcels.
Once shipped out, a shipment notification email will be updated to you automatically.
6. How can I track my order?
You can track your order on your account if you have registered one on daipu-intl.com.
For more shipping information, please contact jamesjia@daiputech.com for help.
7. What if I don’t receive my package?
If after 5 business days since the order was placed, you do not get any shipping updates or have not received your package, please contact us via jamesjia@daiputech.com at the first moment.
We will check the details with the carrier and guide you the remedy procedures accordingly.
8. What if my parcel is in shortage, incorrect, or damaged?
If you find your parcel is in shortage, incorrect, or damaged, please contact jamesjia@daiputeh.com with the details below:
- Order Number
- Photo of package(showing the shipping label)
- Photo of internal products
- Detailed description of your situation
DAIPU will check the details with the carrier to solve your issue as soon as possible. Once located the reason, we will guide you to later steps in the first place.