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Shipping Policy

1. Which countries/areas do you ship to๏ผŸ
And how much will I be charged for shipping?

For the deliverable address and the shipping cost, please refer to the form below:

Deliverable Country/RegionShipping Policy
AmericaUnited States, CanadaFree shipping on ALL orders.

Note: So far, we cannot deliver to American Samoa, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Federated States of Micronesia, and U.S. Virgin Islands, and APO, FPO, or DPO addresses.
MexicoFree shipping on orders over USD $49.00. For orders under USD $49.00, the freight will be USD $15.00.
Asia & PacificHongKongFree shipping on ALL orders.
AustraliaFree shipping on orders over AUD $75.00.
For orders under AUD $75.00, the freight will be AUD $25.00.
New ZealandFree shipping on orders over NZD $75.00.
For orders under NZD $75.00, the freight will be NZD $25.00.
SingaporeFree shipping on orders over SGD $65.00.
For orders under SGD $65.00, the freight will be SGD $20.00.
KoreaFree shipping on orders over USD $49.00. For orders under USD $49.00, the freight will be USD $15.00.
EuropeAustria, Bulgaria, Belgium, Czech Republic, Croatia, Cyprus, Denmark, Estonia, France, Finland, Greece, Germany, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, SpainFree shipping on ALL orders.
United KingdomFree shipping on orders over GBP ยฃ49.00. For orders under GBP ยฃ49.00, the freight will be GBP ยฃ15.00.
Middle EastUnited Arab EmiratesFree shipping on orders over USD $49.00. For orders under USD $49.00, the freight will be USD $15.00.

2. How long can I receive my parcel?

Deliverable Country/RegionTransit Time
AmericaUnited StatesAround 2-5 business days
Canada, MexicoAround 1-2 weeks
Asia & PacificHong KongAround 2-5 business days
Australia, New Zealand, New Zealand, Singapore, KoreaAround 4-7 business days
EuropeAustria, Bulgaria, Belgium, Czech Republic, Croatia, Cyprus, Denmark, Estonia, France, Finland, Greece, Germany, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, SpainAround 3-10 business days

Note: The time may vary based on your shipping address.
United KingdomAround 4-7 business days
Middle EastUnited Arab EmiratesAround 4-9 business days

3. What are your shipping carriers?

We use express delivery services to ensure quick, safe delivery. Our carrier partners are included but not limited to Amazon Logistics, DHL, FedEx, UPS, USPS, and forwarder channel.

Based on the detailed situation, we will choose the carrier that works best for you.

4. How can I track my order?

You can track your parcel via the methods below:

  • Check the link from shipment notification email sent by DAIPU.
  • Use the tracking number to check from the express website:

UPS๏ผšGlobal Shipping & Logistics Services | UPS – United States

DHL: Global Logistics – International Shipping | DHL Home | Global

USPS: Welcome | USPS

FedEx: FedEx | Tracking, Shipping, and Locations

SF Express: http://www.sf-express.com/cn/sc/

US Amazon Logistics: https://track.amazon.com/

EU Amazon Logistics: https://www.swiship.de/track/

5. If I purchase a few items, will they be delivered at the same time?

If you purchase the items on the same day, we will try to deliver them at the same time.

Based on the stock level, your order may be delivered via separate parcels.

Once shipped out, a shipment notification email will be updated to you automatically.

6. How can I track my order?

You can track your order on your account if you have registered one onย daipu-intl.com.

For more shipping information, please contactย jamesjia@daiputech.comย for help.

7.ย What if I don’t receive my package?

If afterย 5 business daysย since the order was placed, you do not get any shipping updates or have not received your package, please contact us viaย jamesjia@daiputech.comย at the first moment.

We will check the details with the carrier and guide you the remedy procedures accordingly.

8. What if my parcel is in shortage, incorrect, or damaged?

If you find your parcel is in shortage, incorrect, or damaged, please contactย jamesjia@daiputeh.comย with the details below:

  • Order Number
  • Photo of package(showing the shipping label)
  • Photo of internal products
  • Detailed description of your situation

DAIPU will check the details with the carrier to solve your issue as soon as possible. Once located the reason, we will guide you to later stepsย in the first place.